Returns & Refund Policy

Effective Date: 02 August 2026

At Iqra's Gardening, customer satisfaction is our priority. We strive to deliver healthy plants and quality gardening products. Please read our Return & Refund Policy carefully before placing an order.

Returns

Customers may request a return within 7 days of receiving the product, subject to the conditions below.

To request a return, please email us at:

📧 support@iqrasgardening.com

Include:

  • Order Number

  • Product Name

  • Reason for Return

  • Clear photos (if the product is damaged or incorrect)

Eligible for Return

Returns are accepted if:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product has a manufacturing defect.

  • The product is unused and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Live plants damaged due to improper care after delivery.

  • Opened seed packets.

  • Used gardening tools.

  • Fertilizers or soil products that have been opened.

  • Products damaged due to misuse or mishandling by the customer.

Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved, the refund will be processed within 5–7 business days to your original payment method.

Return Shipping

If the return is due to our mistake (wrong product, damaged product, or manufacturing defect), Iqra's Gardening will bear the return shipping cost.

If the return is due to a change of mind or any other customer-related reason, the customer will be responsible for the return shipping charges.

Return Address

Iqra's Gardening

Sandila – 241204

District Hardoi

Uttar Pradesh, India

Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return if your order meets the return conditions above.

Live Plants

Live plants are natural products, so slight variations in size, color, or appearance are normal.

If a plant arrives severely damaged or dead, please contact us within 24 hours of delivery with clear photographs so we can review your request.

Contact Us

For any questions regarding returns or refunds, please contact us:

📧 support@iqrasgardening.com

🌐 https://iqrasgardening.com